MATERIAL RETURN POLICY & CONDITIONS
                 800.440.6374     Phone 360.835.7507    sales@wovenwire.com




     
March 23, 2009
Use of this site and or services offered within this website www.wovenwire.com  signifies your Agreement to our return policies as described below.
 
Screen Technology Group, Inc (referred to hereafter as 'STG'),  has a long standing history of providing only top quality material that is in full compliance with ASTM - ANSI - AWCI standards.
 
Every specification we ship has a highly detailed Product Data Sheet available that indicates all applicable standards and tolerances. To access the Product Data Sheet which is applicable to the material you ordered please visit the main products page then select the correct product group which you originally selected your material from. When you have located the product left click on the appropriate 'PDS' link which will take you to the Product Data Sheet.
 
1.0 To Request a Return:
1.1  In the unlikely event the product (material specification) you received (that was previously described in detail on your 'Price and Delivery Quotation', the 'Order Acknowledgement' that was sent following the receipt of your order which requested that you carefully review the order documentation including the product description, order quantity and the delivery address, asking that you notify us immediately if any changes are required and finally the 'Packing List' that was attached to your shipment) was not what you ordered, we will gladly refund the purchase price in addition to the return freight costs providing:
1.2  You have notified us the material you received was defective within five (5) days following your receipt of the order.
1.3  The material was not cut or altered in any way after you received it.
1.4  You have requested and received a "Returned Goods Authorization" (RGA).

See Line 2.0  "How to Obtain a Returned Goods Authorization" below.

1.5  The return packaging must be either: The original packaging the shipment was received in or The packaging you utilize for the return is sufficient to prevent any damage to the material in handling and during the return shipment.
1.6  The RGA number must be clearly marked on the outside of all packages. It must also be on any paperwork, packing slips, or delivery receipts. If there is no RGA number visible on the package, the package may be refused and sent back at the Purchaser's expense.
1.7  The shipment must be sent to the correct delivery address which was provided on the RGA you received.
1.8  The material must be received at the return address as specified on the RGA within 30 calendar days following your receipt of the RGA.
1.9 In the event the material you wish to return is not found to be defective following our receipt of the returned material and inspection, a 30% restocking fee will apply.
2.0 How to Obtain a Returned Goods Authorization:
2.1  Promptly call STG Customer Service at 800.440.6374 (we can also be notified by  E-Mail to sales@wovenwire.com) and request a Returned Goods Authorization. At this time, you will be asked to answer pertinent questions relating to the returned items.  We ask that you have the following information ready:
2.2  Company name and contact name that ordered the material.
2.3  The complete delivery address including Country, City, State and Zip or Postal Code.
2.4  Requestors Contact information including Telephone, Fax and E-Mail Address
2.5  Any/all purchase order numbers related to the item in question.
2.7 Complete description as to the reason for the return.
2.8  After the information is received by STG, we will promptly process your RGA and send it your fax number or email address.
2.9  RGA numbers will not be given verbally over the phone.
We May Update This Agreement
These Material Return Policies and Conditions may change. Your use of the Site indicates that you agree to these terms. As these terms and conditions may be changed or updated, your continued use of the Site will mean that you accept those changes. You choose whether or not you use of this Site. If you do not agree to all of these Terms, please do not use the Site.
 
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Screen Technology Group, Inc
33008 NE Washougal River Road, Washougal WA 98671 USA
 
Screen Technology Group, established in 1988 Our success built and continues to rely on providing a level of customer service that is second to none, competent technical assistance, quality materials at competitive prices, properly packaging all orders, shipping promptly according to schedule.
 
By using this website, you are agreeing that you have read and accepted the Terms of Use Agreement
Copyright 2015  Screen Technology Group, Inc.   All Rights Reserved.
Last modified: June 28, 2017